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BOOKING CONDITIONS Please read these terms and conditions carefully. They apply to all holidays and flights described in this brochure / website and they deal with your rights and obligations to us and ours to you. We are committed to a policy of fair trading and make every effort to ensure that you have an enjoyable holiday with us. Consumer Protection & Financial Security The air holidays in this brochure / website are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is 5188. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk Your Holiday Contract As soon as we dispatch your holiday confirmation invoice, but not before, your contract with S Holidays takes effect. Once the contract is made, we are responsible to you to provide the holiday you have booked and you are responsible to us to pay for it subject to our advertised terms and conditions detailed elsewhere in the brochure/website. Please note it is important to check carefully the written confirmation of your booking when you receive it, or, if booking late, that all the details are exactly as requested at the time of booking. Our responsibility is to provide you with the holiday you have booked as described in the brochure/website and as confirmed to you. If you wish to cancel or change your booking you may have to pay cancellation or amendment charges. With parties of two or more people, the person who makes the booking accepts responsibility for making all payments to S Holidays Ltd for all members of the party. We will send all documents and other information to that person who will, in turn, be responsible for ensuring that the other members of the party are kept fully informed. Prices All prices in the brochure/website are in pounds sterling per person and are based on one person in a single room. As this brochure/website is prepared many months before the start of the holiday season to which it relates, we reserve the right to raise or lower prices at any time before you book. If, at the time of booking your holiday, the price has changed from that shown in the brochure/website you will be advised of the new price applicable to your booking before you confirm the holiday reservation. Payment Payment for
your holiday is as follows : a) if you book more than 9 weeks
before your holiday departure date you are required to pay a
deposit of at least £100 per person. The balance is payable
9 weeks before departure. b) if you book less than 9 weeks
before departure you must pay the full price of your holiday
at the time of making the booking. Payment may be made
by cheque (if there is time to clear it to meet the payment
schedule shown above you should allow 5 working days for clearance
from the time we receive it) or with a credit or debit card
(a surcharge may apply) acceptable by S Holidays. If
you have paid your deposit by debit/credit card, S Holidays
will automatically debit the balance due from the same card
unless advised in writing not to do so. We reserve the right
to cancel your holiday if you fail to make payment on time.
In this case, you would then owe S Holidays the cancellation
charges set out below. Please note S Holidays does
not send payment reminders. If you have paid the deposit or part balance by debit or credit card, we will automatically debit the same card for the final balance on the due date, unless you advice us otherwise in writing prior to the due date. No reminder /receipts are sent for any form of payment. Special Requests If you have a special request which does not form part of the holiday as described in the brochure/website (for example, dietary requirements or room location) please let us know. We will always try to provide such requests but cannot guarantee to do so. Under no circumstances will such requests be accepted by us to form part of our contractual obligations and there will be no liability on our part if they are not met. Holiday Insurance It is a condition of booking that you take out S Holidays’s holiday insurance or arrange another policy which provides you with at least the same amount of cover. The cost of medical and other treatment overseas can be high, and, if no insurance is taken, we will not be able to assist you in any way. Please also ensure that you are fully protected against possible flight delays. If you do not take our insurance, we require you to give us details of the alternative insurance you have arranged. As cancellation cover applies immediately, no refund of insurance premiums can be made. We believe the cover offered by S Holidays’s insurance is perfectly adequate for our holidays but, should you need additional cover for whatever reason, or should you wish to increase the insured amounts, it is your responsibility to arrange additional cover. If You Wish To Make Changes Should you wish to change any of the details of your booking once the booking is confirmed by us, we will do our best to help. However, we have no obligation to make any change other than to allow you or any member of your party who is prevented from travelling to cancel the booking. Any changes must be confirmed in writing by the person who made the booking. Please note that we cannot accept any changes communicated to us by any other person on the booking. All correspondence should be sent by recorded delivery. If an amendment to the holiday is possible, a charge will be made as outlined in the scale below :
In addition to the charges shown above we may also have to charge you any additional costs involved. It is not possible to change your departure date to a later or earlier date without incurring charges as shown under ‘other changes’.
Changes whilst on holiday If you wish to make any change whilst on holiday (e.g. upgrading or changing your accommodation or extending / curtailing your stay) all requests are subject to availability and normal booking conditions will apply. There will be cancellation and / or amendment charges if you change from one hotel / cruise to another during your holiday. If You Cancel In certain cases we start to incur costs for your holiday from the time we confirm your booking. Should you cancel, the closer your departure date is, the less likely we will be able to re-sell the holiday. It follows, therefore, that if you cancel your holiday there will be a cancellation charge, and the later the cancellation, the higher that charge will be. If you wish to cancel your holiday, the cancellation must be in writing and authorised by the person in whose name the booking is invoiced. These written instructions should be sent immediately to our administration department. Letters should be sent by recorded delivery. Cancellation takes effect from the date we receive your letter. Cancellation charges will be calculated as set out in the table below and will be notified to you within 2 weeks of cancellation (please remember these charges also apply if you fail to make payment on time and, as a result, we cancel your holiday) :
Please note that if you cancel your holiday for a reason covered by your insurance policy (whether arranged through us or otherwise) you will be able to reclaim your cancellation charges subject to any excess payable. Cancellation charges exclude the insurance premium which is not refundable. If We Cancel or Make Changes The S Holidays brochure/website is prepared many months before the holiday season (to which it relates) commences so changes may be made to the information contained in it. If any material changes occur before you book, we will tell you at the time of booking. It may be necessary, even after we have confirmed your booking, to amend your holiday arrangements. Most changes will be of a minor nature and will have little effect on your holiday. If possible, we will inform you as soon as possible before your departure but will have no other liability to you. Occasionally we may have to make a significant change (including cancellation) to your holiday after confirmation. Significant changes are as follows : * Change of UK departure airport (other than Gatwick, Heathrow, Stansted or Luton which are all classified as a London airport), *A single change of your time of departure from the UK by more than 12 hours, * Change of resort area, * Change of accommodation where the new accommodation is of a lower category (where applicable). If we have to make a significant change we will notify you as soon as possible and you may then : a) Accept the change and the contract between us will be varied to incorporate the change. b) Purchase another available holiday from us at its advertised price. c) Withdraw from the booking completely in which case we will refund all monies paid to us. Our Liability To You We accept full liability for the proper performance of our obligations under our agreement with you for the provision of your holiday. If you or any member of your party suffers damage as a result of our failure to perform, or our improper performance of our agreement with you for the provision of your holiday, we accept liability except in the following circumstances : a) if the failure or improper performance is your fault or the fault of any member of your party b) if the failure is the fault of someone else not connected with the provision of the services which make up the holiday which we have confirmed to you c) any unusual and unforeseeable circumstance beyond our control, the consequences of which could not have been avoided even if all due care had been exercised d) any event where we or the supplier of any service, even with due care, could not foresee or forestall Complaints Procedure If you have a complaint while you are on holiday you must inform the local representative or agent and the appropriate supplier immediately who, in turn, must inform our UK office. They will do their best to resolve the problem to your satisfaction. If you wish to pursue your complaint on return to the U.K., you must write (and send by recorded delivery) to our Customer Services Department at our London office. We regret we cannot, at any time, accept telephone calls relating to complaints nor can we accept any complaint received more than 28 days after your return to the U.K. Please note that compensation and/or refunds, where applicable, will be paid to the person in whose name the booking was made. Flights and Flight Timings The flights in this brochure/website are scheduled to be operated by Air 2000, First Choice, Britannia, Thomas Cook, MyTravel Airlines, Monarch, BMI, Turkish Airlines, British Airways, Cyprus Turkish Airlines, Olympic Airways, Nouvelair, Excel Airways, Air Atlanta, Pegasus, Onur Air, Astraeus Airlines, Ryanair and Easyjet. However, we reserve the right to change airlines and aircraft type without notice. Such changes will not be regarded as “significant” and you will not be entitled to cancel your holiday without paying the appropriate cancellation charge (see “If You Cancel”). Certain flights may require a technical stop en route (e.g. refuelling or picking up passengers). Where this is known in advance you will be advised accordingly. Although the flight times in this brochure/website are correct at the time of going to press, they are subject to alteration by, amongst other things, the various UK and overseas airport scheduling committees. You may be entitled to cancel your holiday booking without penalty or to receive compensation when the change to your flight times is 12 hours or more (see “If We Make Changes”). All bookings are accepted subject to the Civil Aviation Authorities granting the relevant licences. You are reminded that aircraft captains have absolute authority over the aircraft and its passengers while boarding or in flight. The captain or other authorised representatives or the airline(s) can refuse to carry anyone if they are unruly or deemed unfit to travel or are seen as a danger to the flight or any other passengers. This decision is final and not open to appeal. If you are refused carriage in these circumstances, your holiday will terminate immediately as will the contract between you and S Holidays and we will have no further responsibility or liability to you. Indemnity When you book a S Holidays holiday you accept responsibility for the proper conduct of yourself and, where applicable, your party whilst on holiday. We reserve the right to cancel any holiday at any time. We also reserve the right to cancel or terminate your holiday and/or that of any member of your party due to misconduct. If your actions or those of any member of your party cause damage to the accommodation in which you are staying or cause delay to any flight or other means of transportation, you agree to fully indemnify us against any claim (including legal costs) made against us by or on behalf of the owners of such accommodation or other operator of such flight or other means of transportation Jurisdiction The contract arising from any confirmed holiday booking is to be interpreted and is subject to the law of England. We agree to submit any dispute or claim under it to the English Courts (if you live in England or Wales) or to the Scottish courts ( if you live in Scotland) Subject to Availability Please note that all holidays in this brochure/website are subject to availability and may be withdrawn without notice.
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Holidays to Turkeywww.skyhighholidays.com are specialists in bargain holidays and cheap family
holidays to Turkey from all UK airports. Turkish holiday destinations
include; Gulet, Marmaris,Icmeler, Alanya, Antalya, Belek, Kemer, Side,
Lara, Kundu, Bodrum, Gumbet, Altinkum, Kusadasi, Fethiye, Oludeniz,
Olu Deniz, Ovacik, Hisaronu and Turunc. Disclaimer: This internet site works in full performance in Microsoft
Internet Explorer 5.0 and above. It may or may not work in full performance
in other browsers. It will not work on Opera and AOL browser. We will
not accept any responsibility or liability due to browser error. |
