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BEFORE YOU TRAVEL
Family contacts, Holiday details for relatives
It is always a good idea to let a friend or relative have details of how long you will be away for, the address of the accommodation (if known) or the contact details of our local Sky High Holidays agent in Turkey. Tell them which airline you are flying on and your expected UK arrival time if they are planning on collecting you from the airport.
Home Security
It is sensible to take the following precautions:
• Cancel milk and newspapers and any other known deliveries.
• Ask a neighbour to push letters through the letterbox.
• Partially draw curtains and blinds, but not fully.
• If possible install an automatic timer to switch a light on and off.
• Lock all doors and windows
including garage and sheds.
• Then leave the keys with a trustworthy neighbour.
Money & travelers cheque's
It is recommended that you take a mix of Sterling cash, traveler's cheque's and a small amount of Turkish Lira, the exchange rate is better in Turkey. If you are taking Travelers cheque's remember to make a list of serial numbers and keep the list separate together with contact telephone numbers for your credit card providers. Scottish notes are not accepted in Turkey.
What to take
Travel light is the most sensible advice. Dress is casual on these holidays; you won't need different cloths for every evening. Good swim wear, effective sun tan lotion, comfortable shoes, sunglasses, a sun hat, a light jacket or sweater and a pair of light trousers for the evening. Don't forget to pack (in hand luggage) such things as essential medicines, contact lens fluid and your driving license if planning to hire a car.
Passports & Visas
It is your responsibility to make sure that you comply with immigration requirements for your holiday and that your passport is valid for the whole of your stay. You are further advised to have at least three months validity on your passport after your date of entry into your destination. If you need to apply for a new passport allow at least eight weeks before you travel. The Post Office provides a guaranteed service for a small charge. It might be a good idea to check www.ukpa.gov.uk
for recent information.
You may need to obtain a visa before traveling to some countries. As visa requirements may change at any time, it is important to double check the visa requirements with the relevant Consulate or Embassy to the country you are planning to visit within 6 weeks of departure or refer to www.fco.gov.uk/knowbeforeyougo
If you are a non British national please check with your embassy or consulate whether you need to apply for any special entry permits well before you travel.
Please check www.sholidays.com for relevant links to your destinations consulate Internet site.
The Foreign and Commonwealth Office issues and frequently updates advice for those traveling outside the UK. The advice includes general warnings and specific information for the benefit of travelers. To access the latest information visit www.fco.co.uk.
TRAVEL INSURANCE
We recommend that you take out holiday insurance at the time of booking your holiday as your insurance policy will then provide insurance cover from the date you made your booking rather than from the date you depart to travel. It is essential that you have holiday insurance in place that provides cover for loss, damage, medical expenses and any cancellations which my occur. If you have taken insurance with us or if you opted to arrange your own, please make sure you take a copy
of your policy with you on holiday as it will include 24 hour emergency assistance numbers should a problem arise during your holiday.
CAR PARKING & UK AIRPORT HOTELS
For the most competitive rates at your UK departure airport please go to www.skyhighholidays.com and click Airport Car Parking link. We offer the best prices for secure airport parking meet & greet parking and chauffeur driven transfers to and from the airport.
UK AIRPORT TICKET COLLECTION
If you have to collect your ticket(s) on departure (T.O.D.) you should go to the airport desk and the terminal shown on your confirmation invoice. Quote the airline booking reference and provide passport identification. If you have any difficulties please contact our emergency line on 0208 180 9006.
UK AIRPORT CHECK IN
Please ensure you arrive at the airport and check in at least 2 hours prior to your scheduled departure time. Check in will be closed 45 minutes before departure, passengers who attempt to check in after this time maybe refused boarding. Always allow extra time for roadwork’s, traffic delays (check with AA or RAC) and car parking. Build in extra time too, for security checks, check in and passport control.
Once you have checked in, you will need to check the flight information monitors in departure lounge for the latest flight and boarding details, including the number of your departure gate. Please note some airports no longer make public announcements regarding flight details prior to departure. Please ensure you arrive at the correct gate in good times as the gate will be close 20 minutes before departure and passengers will be denied boarding.
Your luggage should be clearly labeled and all sharp objects (including nail flies and mini scissors) should be placed inside your checked luggage.
Your baggage allowance, unless otherwise shown or advised, will be 15 kg per person. You are allowed one piece of hand luggage which should weigh no more then 5 kg. If you need more baggage allowance please call 0207 392 89 90 and we will check the cost with relevant airline.
Please check all details on your flight ticket(s) as they may have changed since your holiday was originally confirmed.
HEALTHY FLYING
The following pre flight information will, we hope, help you enjoy your flight that little bit more especially with regard to slightly longer flights when you may need to pay more attention to moving your limbs to help maintain good circulation especially in your legs.
Personal Medication
If you take regular medication, ensure you have enough for your holiday as you may not be able to obtain the same prescription abroad. Remember to pack medication in your hand luggage, especially if you are asthmatic or diabetic. Only take Aspirin if recommended to by your doctor If you have a medical condition, please inform a member of staff immediately on the flight and in the resort.
Smoking
Smoking is now banned on ail UK registered airlines and the majority of overseas airlines. Regular smokers may develop nicotine withdrawal symptoms within a couple of hours which can lead to anxiety attacks. If you are a regular smoker, consider carrying nicotine replacement patches or gum with you to avoid this.
Exercise
Most charter airlines carry details of upper and lower body seat exercises in their in-flight magazines. In addition to seat exercises you should try to walk and stretch your limbs at least twice an hour during your flight.
Drinks
Try to drink at least half a litre of water every couple of hours. Avoid excessive amounts of dehydrating alcohol and caffeine. The simple rule when flying is - avoid alcohol, drink water.
Vaccinations are requirement in certain destinations and a necessary precaution in others. In order to check the vaccination recommendations and other useful medical precautions for your destination, consult your GP or a specialist travel clinic or visit www.masta.org, the Medical Advisory Service for Travelers (MASTA), well in advance of travel outlining all countries you will be visiting on your holiday with us.
In flight meals
Unless shown on your holiday invoice in flight meals are not automatically included in standard. If your flight meals are not included and if you wish to book an in flight meal please contact on 0207 392 89 90 with your invoice number.
Special requests
Any special request will be noted and we will do our best to satisfy your need, but we regret we cannot give any guarantee.
Lost or Damaged Luggage
Unfortunately, on rare occasions, your baggage may be mislaid or damaged on arrival at the airport. If this is occurs during your outbound flight report this immediately to our representative at the airport or if its occur on your flight home please report it to the airline handling staff. You must do this before you leave the airport baggage hall.
ARRIVAL IN RESORT
On arrival at your overseas airport you will be met by our representative or local agent and transferred to your resort. Please look out for our company sign as you come through customs. Please note that the transfer bus or taxi may be meeting guests arriving on more than one flight so a short wait at the airport, may be necessary. If you are traveling to Turkey you will have to pay for a £10 entry visa on arrival (just before passport control).
In case if you cannot meet with our representatives at the airport please go to airport information desk and request an announcement the name of the local agent written on your invoice under LOCAL AGENT.
IF YOU STILL CANNOT GET ANY RESPONSE PLEASE CALL 24 HOURS EMERGENCY LINE ON:
24 hours Emergency Number:
Calling from UK: 0208 180 9006 or 0776 676 24 22
Calling from Abroad: +44 208 180 9006 or +44 776 676 24 22 in Turkey 0545 298 36 36.
Please do not call this number for insurance requirements. You may find the insurance emergency help line number on your policy documents.
RESORT CONTACTS
Please note that our local agents, listed below, provide resort representation, airport transfers and a local excursion programme. They also assist with any enquiries or problems you may have. Your resort representative will invite you to a welcome meeting as soon as possible after your arrival in resort and, thereafter, will be available throughout your stay should you require his/her assistance. The local agent's office hours will be advised to you in resort should you need to
make contact with them.
Please note that your first point of contact should always be the resort representative or the local agent.
TURKEY
Inshore Travel for all Turkey Resorts: +90 252 412 50 16 / 17
TUNISIA
Just Sunshine for All Tunisia Resorts:
SAFETY IN RESORT
We are constantly working to improve health and safety standards overseas and we ask that you take extra care whilst away to ensure you have a safe and enjoyable holiday. Please take note of the following safety tips
Taking Care
Avoid walking in poorly lit areas. Never walk home alone at night. Always use licensed taxis
Personal Belongings
If possible, place all valuables in a safety deposit box
Avoid carrying too much money when out and about
Avoid wearing Jewellery when out and about
Keep all valuables close to you at all times
Ensure wallets / purses are not easily accessible
Ensure your room is secure when you leave it
Do not invite strangers into your room
HOLIDAY MONEY
Should you, for whatever reason, need additional funds whilst on holiday and not be able to use the facilities of a bank, money exchange office or cash dispenser, you will need to contact either your UK bank or a friend / relative who will be in a position to transfer money to you. We regret that Sky High Holiday is unable to offer financial assistance in resort.
CAR HIRE
Hiring a car gives you more freedom to go where you want, when you want. You can pre book your car on www.sholidays.com or you can call us on 0207 392 89 90 so we can arrange it for you. Pre booking your car will help you to take your car immediately and you may avoid the crowd or disappointment of unavailability.
PROBLEMS IN RESORT
If you have a problem or complaint while you are on holiday, you must inform the hotel, the local representative or agent and the appropriate supplier immediately. They will do their best to resolve the problem to your satisfaction. If you wish to pursue your complaint on return to the UK, you must write (and send by recorded delivery) to our Customer Services Department at our London office. We regret we cannot, at any time, accept telephone calls relating to complaints.
INSURANCE CLAIMS
Please ensure you have adequate insurance Cover before you travel and check any pre-existing medical conditions with your doctor before finalising your insurance cover Please remember to take your insurance details with you on holiday and keep them in a safe place in your hotel / apartment. Should an insurance claim be necessary, you will need to obtain a representative's or local agent's report and, where applicable, a police report. A claim cannot be processed without the relevant
form(s). On return to the UK, you should contact the insurance company to request a claims form. Please do not contact Sky High Holidays as the claim will be handled directly by the insurance company.
RETURNING HOME
Please ensure that all your belongings are placed on the transfer coach as we cannot return any items left behind. You must ensure keys, including those for safety boxes are returned and any bills are settled before you check out.
Once you have checked in at the airport for your flight home, you will need to check the monitors in the departure lounge for the latest flight and boarding details, including the number of your departure gate. It is important that you check the monitors regularly as, in some resorts, airports no longer make public announcements prior to departure.
Don’t forget to have enough foreign currency for any departure taxes that may need to be paid at the airport, and a small amount for any snacks or drinks you may wish to purchase in case your flight is delayed.
YOUR DESTINATION INFORMATION - TURKEY
Travel & Getting About
Dolmus: Are locally licensed minibuses, which don't have stops just wave them down. Cheap and convenient.
Taxis: Not expensive compared to the UK.
Buses and coaches: Ideal for longer journeys usually modern, clean and good value.
Food
The larger towns offer a wide selection of restaurants with both international cuisine and local Turkish specialties. Be sure to sample the savoury appetizers or “Meze', kebabs, stuffed vine leaves, delicious sweet pastries etc all can be washed down with beer or perhaps 'Raki' the national aniseed based drink and why not finish off with a traditional dark Turkish coffee.
Banks, Credit cards and Money
Turkish banks open 09.00 12.00, 13.30 17.00 (Closed on Sat and Sun). Cash dispensers are widely available in larger towns and all major credit cards are accepted. The national currency is the Turkish Lira. For 2004 currency restrictions are being introduced, limiting the amount of undeclared currency brought in or taken out of Turkey to £4,000.
Shops, Markets & Post Offices
Shops generally open 09.00 18.00 (later in summer months), Post Offices 08.00 24.00 (Mon Sat) and 09.00 19.00 (Sun) Local markets called 'Bazaars' are excellent for buying local produce and souvenirs. Good buys include leather, gold and silver jewellery, carpets or Kilims'. Try bargaining with the stall owner when buying carpets, T shirts and beach wear Shop around for the best deal.
Newspapers
In the larger cities English newspapers are usually available within the same day of publication. In the resorts the papers are available the next day.
THE HOLIDAY STARTS THE MINUTE YOU BOOK
Putting together your own package has never been easier, particularly if you use the Internet. But there is one important factor to take into account, and that's whether the money you've paid for your holiday is protected. With ATOL, even before you hit the pool we ensure can look forward to your holiday without worrying what might happen to your tour operator. Make sure you're ATOL protected every time you book an air holiday.
Our holiday services team will be happy to help if you need more information or assistance before travel, call them on 0207 392 89 90.
WE WISH YOU A PLEASANT HOLIDAY AN SERVE YOU AGAIN SOON.
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The Foreign Office; Travel Information Check with
the Foreign office for latest advice on where, and where not to
travel. |
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UK Passport Agency
Need to renew your passport?
Then this is the place to go. Remember most countries outside of the EU will
expect you to have at least 6 months validity remaining in your current
passport! |
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Health Advice Use this link to check
with the Department of Health for latest health alerts worldwide and basic
health tips. |
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General
Visa Information to Travel to Turkey British
citizens require tourist visa to enter Turkey. You can obtain a three month
multiple entry sticker type visa at the port of entry in Turkey. You
do not need to apply to Turkish Consulate. If strongly
advice other nationals to check visa requirements.
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Holidays
